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Ontario is the first jurisdiction in Canada to develop mandatory, province-wide accessibility standards.

These standards apply to both private and public sectors.

Ontario is determined to make Ontario accessible for people with disabilities.

And it has the laws to do it.

Accessibility for Ontarians with Disabilities Act, 2005

The Ontario Legislature passed the Accessibility for Ontarians with Disabilities Act, 2005 on June 13, 2005 by a unanimous vote.

That means that every MPP in the House supported the passage of this landmark legislation.

The act calls on the:

  • business community
  • public
  • not-for-profit sector
  • people with disabilities or their representatives

to develop, implement and enforce mandatory accessibility standards in many important areas of life:

  • built environment (buildings and other structures)
  • customer service
  • employment
  • information and communications
  • transportation

The first standard to come into effect (on January 1, 2008) is the Accessibility Standards for Customer Service.

All businesses or organizations that provide goods or services to the public or to other third parties in Ontario are legally required to comply with the requirements of the standard.

Learn more

To read the text of the Accessibility for Ontarians with Disabilities Act, 2005, visit the Government of Ontario e-Laws website:

What businesses and organizations in Ontario must do to make their goods and services more accessible to people with disabilities.