People with disabilities have dreams, hopes and goals. They have problems, challenges and needs.

Just like you and me.

Treat people with disabilities with patience, understanding and courtesy.

After all, isn't that how you like to be treated?

Here are some general tips to help you welcome people with disabilities.

• Don't make assumptions about what type of disability or disabilities a person has.
• Some disabilities are not visible. Be patient. People with some kinds of disabilities may take a little longer to understand and respond.
• If you're not sure what to do, ask, "Can I help?"
• If you can't understand what someone is saying, just politely ask again.
• Ask before you offer to help — don't just jump in. People with disabilities know if they need help and how you can provide it.
• Find a good way to communicate. A good start is to listen carefully.
• Look at the person, but don't stare. Speak directly to a person with a disability, not to their interpreter or someone who is with them.
• Use plain language and speak in short sentences.
• Don't touch or address service animals — they are working and have to pay attention at all times.
• Ask permission before touching a wheelchair or a piece of equipment.