We are committed to providing excellent customer service and are always looking for ways to improve our programs and services.

We welcome your comments.

We track all the feedback we receive and use this information to help us improve our programs and services.

You can provide your comments in a number of ways:

• in person
• by letter
• online through our website
• by telephone, including TTY
• by fax
• by e-mail.

We will share your feedback with the appropriate government staff members, and we will ensure a timely response to your questions or concerns.

Personal information and privacy protection

When you send a message through our website, your privacy is protected.

If our reply to your e-mail contains personal information, the government's privacy laws require us to respond to you by regular mail.

Here are some examples of personal information:

• any identifying information such as a social insurance number (SIN) or a health card number (OHIP)
• your financial history
• your medical history.

If you contact us, you will not be put on any mailing lists.