Our service standards

Our service standards comply with the following legislation:

• Ontario Human Rights Code



• information access and privacy provisions of the:
• Freedom of Information and Protection of Privacy Act, and
• Personal Health Information Protection Act
• French Language Services Act



• accessibility requirements of the
• Ontarians with Disabilities Act, 2001
• Accessibility for Ontarians with Disabilities Act, 2005, and
• Accessibility Standards for Customer Service, Ontario Regulation 429/07.

We also follow the Ontario Government’s common service standards for:

• telephones
• correspondence, and
• in-person locations.