January 1, 2010 marked an important milestone in Ontario. Our accessible customer service standard is now in force for Ontario's public sector. Watch our video.

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Ontario's first accessibility standard for customer service came into effect on January 1, 2008.

The standard states what businesses and other organizations in Ontario must do to provide their goods and services in ways that are accessible to people with disabilities.

The legal requirements of the accessibility standards for customer service are set out in two Ontario Regulations under the Accessibility for Ontarians with Disabilities Act, 2005.

• Ontario Regulation 429/07 states the requirements of the customer service standard
• Ontario Regulation 430/07 exempts organizations that have fewer than 20 employees (unless the organization is a designated public sector organization) from certain documentation requirements of the standard.