If you are employed, we will arrange for support payments to be deducted from your income and sent to us. Once we receive the money, we send it to the support recipient usually within 24 to 48 hours of receiving the support payment.

If you are self-employed, unemployed or not on a regular payroll, you will have to make support payments directly through us.

There are several ways you can do this.

Cheque or money order

Make your cheque or money order payable to: The Director, Family Responsibility Office.

On the front of the cheque, please put your:

• first and last names, and
• Family Responsibility Office case number. (Your case number always starts with 0 and is 7 digits long.)
• Do not include your Personal Identification Number (PIN)

If you do not include your case number and name on the cheque, we will be unable to process the payment and you will be at risk of enforcement action.

Mail payments to:

Family Responsibility Office
Ministry of Community and Social Services
P.O. Box 2204
Station P
Toronto ON M5S 3E9

Do not send correspondence to this address.

Pre-authorized payments

You can make pre-authorized support payments. Here's how:

• Complete the form entitled "Preauthorized Debit Application for Payors".
• Mail it to:

Family Responsibility Office
P.O. Box 220
Downsview ON M3M 3A3

• Or call our office at: 416-326-1817 or Toll-free 1-800-267-4330

Through your bank

The Family Responsibility Office is a registered payee with a number of major financial institutions. You can arrange to make your payments by telephone or online.

Telephone banking (telebanking)

Call the bank directly to register for this payment option.

RBC Royal Bank	1-800-769-2511
Bank of Montreal	1-800-363-9992
TD Canada Trust	1-866-567-8888
CIBC	1-800-465-2422
Scotiabank	1-800-267-1234
HSBC	1-800-889-4522
Credit Union Central of Ontario	Contact your credit union

Online banking

You can make your support payments online with the following banks.

• RBC Royal Bank
• Bank of Montreal
• TD Canada Trust
• CIBC
• Scotiabank
• HSBC
• Desjardins

What you will have to do is add us to your payee list. Here's how:

• Log onto the bank's website.
• Choose the Family Responsibility Office as the payee.
• You'll find our name under "Ontario" and the sub-heading "government" or "other".
• Under "account number", please enter your Family Responsibility Office case number. (Your case number always starts with 0 and is 7 digits long.)

 

Learn more Read our fact sheets When do I start paying support? Payment options